Integrating RingCentral with Vega allows you to automatically sync and analyze client phone calls alongside your meetings and emails — giving you a complete picture of your interactions.
How to activate the RingCentral <> Vega integration
Navigate to the integrations page in Vega and click "Add" in the RingCentral section.
On the RingCentral side, in order to enable this integration:
You must be an active RingCentral user with recording permissions
You must manually start recording calls or have auto-recording enabled
Here's RingCentral tutorial on how to record calls.
Vega only accesses calls from users who have connected their RingCentral account and explicitly enabled permissions.
When a call ends and a recording is available, Vega receives a secure notification from RingCentral. Once received, Vega transcribes the recording and prepares a meeting note with action items that can be sent to your CRM.
Benefits from the RingCentral <> Vega integration
Once connected, Vega will:
Monitor calls made through RingCentral (both inbound and outbound)
Automatically fetch and process call recordings
Generate transcripts and summarize key takeaways from phone conversations
Link calls to contacts when possible